IT Technician I

Hatch Stamping Company is looking for an individual to fill the position of IT Support Technician I at our facility in Portland, TN. The IT Support Technician I is responsible for providing a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment.

Responsibilities (This section is not inclusive. Other duties may be assigned as necessary).

• Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance.
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
• Use sound judgment and common sense in applying technical knowledge to diverse situations and tasks based on the best available information is required.
• Effectively work with superiors, peers, and subordinates on issues and problems without specific direction or precedent.
• Maintain an active work pace with stamina and poise, the ability to grasp technical concepts and issues and to persevere to successful task completion.

Qualifications and Skills

• Associates Degree or equivalent in Computer Science or Business preferred.
• Ability to demonstrate knowledge of computer hardware and software applications.
• Verbal and written communication skills.
• Ability to grasp the root issue of a customer’s problem either in person, chat session or on the phone.
• Problem-solving skills and the ability to make decisions based on these skills and company standards.
• Ability to work under pressure with little guidance.
• Ability to think logically.

Requirements

• Must be willing to work in a shop environment as well as office.
• Must wear personal protective equipment as required.
• Must be willing to carry a cell phone and be on call 24/7.
• Must be willing to travel locally between facilities.

Some of our Outstanding Benefits
Hatch Stamping offers an excellent compensation and benefits package. The benefits package includes: Medical / dental / vision, paid vacation and holidays, 401(K), life insurance, short term and long term disability insurance, employee assistance program.

Hatch Stamping Company is a world leader in highly engineered metal stampings and assemblies. We manufacture parts for the automotive industry exclusively and are an innovative, data-driven organization.

We believe in the importance of people in everything we do. Hatch Stamping Company’s fundamental guiding principle is to respect and protect the rights of all the individuals with whom we interact – especially our employees, who are the lifeblood of everything we do.

Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance